FAQ
Everything you want to know about your car insurance
How to quote and buy by chat, which documents we accept, what each policy covers and how we help afterwards. Can't find your answer? Write to us.
New
Quote and buy by chatting
Our AI chat walks you through it step by step, from your ZIP code to your proof of insurance. It runs in Spanish today.
Faster than a form
You answer short questions, like on WhatsApp, instead of filling in pages of fields.
Get answers on the spot
Ask what a deductible is or what each option covers and get the answer without leaving the conversation.
Several insurers in one place
See options from different insurers, sorted by price, without quoting one by one.
A person, if you want one
If you would rather talk to someone, a Sigo Seguros agent joins the same conversation.
Quote and buy with the AI chat
How do I quote and buy car insurance with the AI chat?
Open the Sigo Seguros chat and type your ZIP code. Then answer a few questions about you, your drivers and your car. If you prefer, send a photo of your license or registration and the assistant reads the details from it.
The assistant searches several insurers and shows you the options sorted by price. You pick one, answer the insurer's questions to confirm your final price and, if everything checks out, you pay and sign in the same conversation. Your proof of insurance arrives when you finish.
Prices and coverage are subject to underwriting, eligibility and state filing.
What are the benefits of quoting with the chat?
It is faster and easier than a long form: you answer one question at a time and can write the way you talk. You get answers to your questions on the spot, so you choose with more information, and you see options from several insurers without leaving the conversation.
You can start from your phone at any hour, and if you get interrupted you can pick your quote back up later. If you want to talk to a person at any point, an agent joins the same chat.
Do I need to download anything to use the chat?
No. Sigo Seguros has no app: the chat opens in your phone or computer browser, with nothing to install.
Is the price the chat shows me the price I will pay?
Not yet. Prices you see before the last step are estimates. Your final price is confirmed after the insurer's questions and before you pay, and it is subject to underwriting, eligibility and state filing.
Can the assistant buy for me without my knowing?
No. Nothing is bought until you confirm the final price. You make the payment yourself, with your own card, and signing your documents is also up to you. A licensed Sigo Seguros agent handles issuing your policy with the insurer.
Can I talk to a person if I have questions?
Yes. At any time you can ask for a Sigo Seguros agent to join the chat, or write to us on WhatsApp, call us at (877) 476-7446 or email info@sigoseguros.com. More ways to reach us on our contact page.
Can I quote with my own AI assistant (Muse, Claude, ChatGPT)?
Yes. The Sigo Seguros MCP (Model Context Protocol, an open standard) lets compatible assistants start your quote and look at options from several insurers without leaving their chat. You add our server to your assistant and ask it to quote; there is nothing to install.
The assistant does not send your personal data or complete payments without your explicit confirmation of the final price. You finish your purchase on WhatsApp with our team or on the web.
About Sigo Seguros
What makes Sigo Seguros different from other agencies?
Sigo Seguros is a licensed car insurance agency built for the Spanish-speaking community. We work with several insurers, so you compare options in one place, and we serve you 100% in your language. We help you find the best price for your needs.
We work with insurers that do not check your credit score, and we do not require a U.S. license to quote. You can quote and buy at whatever hour fits your routine.
Is Sigo Seguros an insurance company?
No. We are a licensed insurance agency. Your policy is issued by the insurer you choose, and that insurer underwrites your coverage and pays claims. We help you compare, buy and manage your policy.
Does Sigo Seguros charge a broker fee?
Yes. Sigo Seguros charges an agency fee for its services: support in Spanish, advice and management of your policy. The fee is shown on your quote and you sign for it before you pay, so you always know what you are paying and why.
Where is your agency located?
Sigo Seguros operates 100% online, so you never have to visit an office: you quote, buy and request changes from your phone or computer, with a team that serves you in Spanish. We offer car insurance to residents of Texas, California, Florida and Arizona.
How do I contact you?
You can write to us on WhatsApp, email info@sigoseguros.com, or call or text (877) 476-7446. You can also ask for an agent inside the chat. All channels are on our contact page.
How do you protect my personal and payment information?
Your information is used to quote and issue your policy with the insurers you choose. You enter your card details yourself when you pay. You can read how we handle your data in our privacy policy (in Spanish).
What if I move to a state where Sigo Seguros does not operate?
Today we offer policies in Texas, California, Florida and Arizona. If you permanently move to another state, you will need a policy with an insurer licensed in your new state. Let us know so we can help with the transition.
Quoting and buying
How much does car insurance cost and how do I get a quote?
The price varies by driver, and quoting is free. You can do it in minutes with the chat or on the web. With your ZIP code and your car and driver details, you see an estimate of the options available for your profile.
What moves the price includes your age, driving history, vehicle, state and the coverage you pick. Prices and coverage are subject to underwriting, eligibility and state filing.
What do I need to get a quote?
Your ZIP code, details of the vehicles you want to insure (year, make and model, or VIN) and information about the drivers. Depending on the insurer, you may be able to choose between monthly payments or a 6-month policy.
Can I buy car insurance without a U.S. driver's license?
Yes. You can quote and buy with a passport, consular ID or a foreign license. If you have a U.S. license, you must use it when you quote, and if you get one during your policy, tell us so we can add it. Approval and options depend on each insurer and your state.
Do you accept an ITIN?
Yes. You do not need a Social Security number: you can use your ITIN to quote and buy. Approval and options depend on each insurer.
Which IDs do you accept?
We accept valid photo IDs: a U.S. license, an international license, a passport or a consular ID. Your immigration status is not a requirement to quote with us.
How can I pay for my policy?
We accept credit and debit cards, including most prepaid cards with the Visa or Mastercard logo.
When does my coverage start?
Once your purchase is complete and your payment is approved, you receive your proof of insurance by email and can show it if asked. The start date of your coverage appears in your documents.
I have tickets or previous accidents. Can I buy with you?
You can get a quote. Your driving history affects the price and the options available, and each insurer evaluates it its own way. We help you find the best price for your situation.
What if I drive for Uber, Lyft or DoorDash?
You must declare it. Depending on the insurer, it may be possible to insure your vehicle for that use, usually with a commercial-use surcharge. If you do not declare it, your policy could be canceled or an accident might not be covered. While the platform's app is active, the platform's own insurance usually applies.
How many vehicles and drivers can I insure?
It depends on the insurer and the state. Tell us how many drivers and vehicles are in your household when you quote, and the chat or an agent will tell you your options.
Your policy and claims
How do I make changes to my policy?
To change or add a driver, a vehicle or a coverage, ask a Sigo Seguros agent: write to us on WhatsApp or at info@sigoseguros.com, or call (877) 476-7446. An agent will help you in Spanish.
Can I add a relative who just arrived in the country?
Yes, you can add relatives who live with you and use your vehicles, even if they just arrived and only have a passport. Ask a Sigo Seguros agent. Approval depends on the insurer.
What if I forget to pay and my policy is canceled?
While your policy is canceled you have no coverage, so no accident is covered. If this happens, contact us right away: depending on your insurer you may be able to reinstate it by paying what you owe. If that is not possible, you will need to start a new policy, subject to approval.
How do I file a claim?
A claim is a request for the insurer to pay for the damage from an accident or event, under the terms of your policy. Claims are filed with the insurer that issues your policy, because it manages your coverage. The claims phone number is in your documents and on your insurance card.
If you cannot find the number, write to us and we will help you locate it.
How do I contact the underwriting department?
If we asked you for additional documents, email them to underwriting@sigoseguros.com and include your policy number.
Coverage and legal requirements
What is the minimum coverage required by law in my state?
These are the minimums in the states where we quote:
- Texas: $30,000 per person and $60,000 per accident for bodily injury, and $25,000 for property damage (30/60/25).
- California: $30,000 per person and $60,000 per accident for bodily injury, and $15,000 for property damage (30/60/15), in effect since January 1, 2025.
- Arizona: $25,000 per person and $50,000 per accident for bodily injury, and $15,000 for property damage (25/50/15).
- Florida: $10,000 of personal injury protection (PIP) for your own medical expenses and $10,000 for property damage.
Texas, California and Arizona are at-fault states: whoever causes the accident is responsible for the other party's damages. Florida is a no-fault state. These are the legal minimums, not necessarily the coverage that is right for you.
What is 'Liability' coverage?
It is the basic insurance required by law. It covers other people's injuries and property damage when you are at fault in an accident. It does not cover repairs to your own car.
What coverages are required?
Bodily injury liability: pays medical, funeral and legal costs for people injured in an accident you are legally responsible for. Property damage liability: pays for damage to other people's property that you are legally responsible for. Exact requirements depend on your state.
What optional coverages are there?
Collision, comprehensive, uninsured or underinsured motorist, personal injury protection (PIP) and medical payments. Which ones are available depends on the insurer and the state.
What is collision coverage?
It pays to repair your own car if you crash, whether into another vehicle or an object such as a pole, a guardrail or a tree.
What is comprehensive coverage?
It covers damage to your car from events outside your control that are not a crash, such as theft, vandalism, fire, flood, hail or hitting an animal.
What is the difference between collision and comprehensive?
Both protect your own car and are usually bought together. Collision pays for damage from a crash while the car is moving. Comprehensive pays for damage from events you do not control, such as theft or weather.
What is 'Full Cover'?
It usually means having the three main coverages together: liability, collision and comprehensive. That way both damage to others and damage to your own car are covered. What each policy includes depends on the insurer and the plan you choose.
What is uninsured motorist coverage?
It protects you. If an at-fault driver hits you and flees, or has no valid or sufficient insurance, this coverage can help with your medical expenses or repairs, depending on your policy.
What is personal injury protection (PIP)?
It covers medical expenses for you and your passengers if you are injured in an accident and, depending on the state and policy, lost wages, regardless of who was at fault.
What are medical payments?
They cover medical expenses for you and your passengers after an accident, regardless of who was at fault.
What is a deductible?
It is what you pay out of pocket before the insurer pays the rest of a covered repair. For example, if the damage is $3,000 and your deductible is $500, you pay $500 and the insurer pays $2,500.
Which deductible should I pick ($250, $500, $1,000)?
It depends on your budget. A lower deductible means paying less if you have an accident, but a higher monthly payment. A higher deductible lowers your monthly payment, but you need to be ready to pay that amount if you crash.
What is gap insurance?
If you are still paying off or leasing your car and it is a total loss, a regular policy pays the car's current value, which is often less than what you owe. Gap insurance covers that difference.
What is an SR-22?
It is not insurance. It is a certificate of financial responsibility that the state requires from drivers with certain serious violations, such as a DUI or driving without insurance. If you need one, the insurer files it with the state as proof that you carry the minimum required coverage.
Glossary
What is a premium?
The price the insurer charges for a policy.
What is negligence?
Being at fault in an accident because of carelessness or lack of attention.
What is a total loss?
A car is declared a total loss when repairing the crash damage costs as much as or more than its actual cash value at that moment. The insurer then pays the vehicle's value instead of repairing it, under the terms of your policy.
Didn't find your answer?
Ask our team and we will point you in the right direction.
Prices and coverage are subject to underwriting, eligibility and state filing. Sigo Seguros is a licensed insurance agency, not an insurance company. Policies are issued by authorized insurers, which also pay claims.